Sizing & returns

We understand ordering clothes online can give you a headache at times, especially for those of you wanting to order from us for the first time. We generally use two kind of fabrics, a standard quality one with normal fitting like most brands in the industry, but also a more expensive fairwear brand which is more medium/tighter fit. We always state this in the item description:

Still worrying? Please don't and just contact us with your length/weight and we will be able to help you out by experience. The email is info@monkeyclimber.be

Returns

1. Should you have ordered a wrong size or a product you don't like, we offer a 14 days return policy (items need to be returned in original quality, non worn / unwashed / not stinking or anything). We do not send postage / shipping labels for this. As we are a one man indie brand and not a huge Amazon player, return shipping costs (and the ones to ship again to you) need to be paid by the customer (unless in the case of quality issues), we hope you understand. We do however want to do our part in this too and always will offer you something extra to cover your costs, or a discount code for a future order.
2. Any possible product complaints also need to filed with us within 14 days. Here we will pay for the return costs ourselves, as long as the complaint has been made in time. Quality complaints that sometimes come after months or years with all sorts of excuses we will not handle. 
3. Also, discounted items / sales can not be returned. 
4. Please also note that any refunds wil only be done minus the original shipping costs (in the case of UK shipments and some other countries the original shipping cost is 10 euros more than we charge) and also minus Shopify or PayPal / Visa / etc. costs.

Any questions? Again, just contact us on info@monkeyclimber.be

Returns can be made to (Unless UK and overseas, contact us first!):

Monkey Climber

C/o Gio Vanhooren

Stationsstraat 75

8460 Oudenburg

Belgium

In case of loss of shipments, we will file a claim with the courier (which can take a while). In the meantime we don't ship a replacement out but await the result of the claim. The courier's generally don't approve claims when parcels are shipped to your work so we don't claim responsability in that case either. Also keep in mind that our shipping partner MyParcel only handles complaints within a 30 days period after the shipment went out here. After that, they promise us to do their best with their couriers DPD, PostNL, Bpost, etc. but there can and will be no financial compensation (even when your parcel might have gone lost). 

In the uneventful case of returned parcels to us. We cannot be held responsible to reship to you when the courier has proof of delivery attempts to you and/or emails that your parcel was available at a pick up point. We can reship but only at your cost. Should you want a refund of your original order because of this extra costs, the Shopify/Paypal costs we had to pay will be deducted, as well as the cost the courier charges to return to us. If a parcel was returned faultly by the courier we will again file a claim with them and reship to you with no extra cost.