Sizing & returns

We understand ordering clothes online can give you a headache at times, especially for those of you wanting to order from us for the first time. We generally use two kind of fabrics, a standard quality one with normal fitting like most brands in the industry, but also a more expensive fairwear brand which is more medium/tighter fit. We always state this in the item description:

Still worrying? Please don't and just contact us with your length/weight and we will be able to help you out by experience. The email is info@monkeyclimber.be

Should you have ordered a wrong size or a product you don't like, we offer a 14 days return policy (items need to be returned in original quality, non worn and unwashed). Any possible product complaints also need to filed with us withing 14 days. As we are a one man indie brand and not a huge Amazon player, return shipping costs (and the ones to ship again to you) need to be paid by the customer (unless in the case of quality issues), we hope you understand. Also, discounted items / sales can not be returned.

We do however want to do our part in this too and always will offer you something extra to cover your costs, or a discount code for a future order. Any questions? Again, just contact us on info@monkeyclimber.be

Returns can be made to:

Monkey Climber

C/o Gio Vanhooren

Stationsstraat 75

8460 Oudenburg

Belgium

In case of loss of shipments, we will file a claim with the courier (which can take a while). In the meantime we don't ship a replacement out but await the result of the claim. The courier's generally don't approve claims when parcels are shipped to your work so we don't claim responsability in that case either. 

In the uneventful case of returned parcels to us. We cannot be held responsible to reship to you when the courier has proof of delivery attempts to you and/or emails that your parcel was available at a pick up point. We can reship but only at your cost. Should you want a refund of your original order because of this extra costs, the Shopify/Paypal costs we had to pay will be deducted, as well as the cost the courier charges to return to us. If a parcel was returned faultly by the courier we will again file a claim with them and reship to you with no extra cost.